Caché Marketing & Events, LLC

Effective Date: October 11, 2026

These Terms & Conditions explain the rules for using the Caché Marketing & Events, LLC website and purchasing our services, event tickets, workshops, memberships, and digital products.

“Caché,” “we,” “us,” and “our” refer to Caché Marketing & Events, LLC.

1. Application of These Terms

These terms apply when presented and accepted during a purchase, registration, or service engagement. Website-use provisions apply to your use of our website.

A signed service agreement or specific purchase policy takes priority over these general terms where they conflict, subject to applicable law.

These terms do not retroactively change previously accepted purchases or agreements.

2. Services and Programs

Caché offers marketing, branding, website design, consulting, event production, networking events, speaking programs, AI workshops, educational memberships, and digital resources.

For custom services, the approved proposal or service agreement defines the scope, deliverables, pricing, payment schedule, and estimated timeline.

Additional work, revisions beyond the agreed allowance, or changes in scope require written approval and may involve additional charges.

3. Pricing and Payment

Prices, applicable mandatory fees, and payment obligations are disclosed before purchase or in the applicable service agreement.

Customers authorize the payments they approve at checkout or through a written agreement. Recurring payments require separate authorization.

For client projects, work begins after the required initial payment and necessary materials are received. We may pause work for overdue payments after providing written notice.

4. Client Responsibilities

Clients must provide accurate information, necessary materials, authorized account access, timely feedback, and approvals.

Clients must have permission to use materials they supply, including photographs, logos, written content, testimonials, and customer information.

Delays in providing materials or approvals may affect the project schedule. Changes affecting cost or scope will be communicated for approval.

Clients remain responsible for their business claims, product descriptions, legal disclosures, and regulatory compliance.

5. Custom Service Cancellations and Refunds

Either party may request cancellation in writing, subject to the applicable service agreement.

Unless a specific agreement provides otherwise, clients are responsible for completed work and approved, nonrecoverable third-party expenses incurred before cancellation.

Payments exceeding those amounts will be refunded. Any additional amount owed must be supported by the agreed pricing and an itemized explanation.

If Caché cannot complete an engagement, we will provide an accounting of completed work and refund prepaid amounts attributable to undelivered services.

6. Event and Workshop Tickets

Tickets provide admission to the event or workshop described at registration.

Unless a different policy is disclosed before purchase, tickets are nonrefundable when an attendee cancels or does not attend.

You may request a ticket transfer to another eligible attendee through our website contact form before the event begins. Transfers are subject to eligibility requirements and confirmation by Caché.

If Caché cancels an event, purchasers will receive a refund of the ticket price and mandatory fees paid to Caché. A credit or transfer may be offered as an optional alternative.

If an event is postponed or its date or location changes materially, purchasers may choose to attend the revised event or request a refund before it takes place.

Individual speaker substitutions and minor schedule adjustments do not automatically create refund eligibility, unless otherwise required by law.

We are not responsible for separately purchased travel, lodging, or other third-party expenses, except where required by law.

7. Memberships and Automatic Renewal

Membership benefits, prices, billing intervals, and any minimum commitment are disclosed before enrollment.

**A membership renews automatically only when automatic renewal is clearly disclosed and you expressly authorize it. Authorized recurring charges continue at the disclosed interval until canceled.**

You may cancel automatic renewal online through the membership or payment portal provided at enrollment, or by submitting a cancellation request through our website contact form. A telephone call or in-person visit is not required.

Submit your request before the next renewal charge. A request is effective when received; processing delays will not make an otherwise timely cancellation late.

Cancellation stops future renewals. Access continues through the paid membership period unless you request immediate termination.

Monthly and annual membership payments are generally nonrefundable after the paid period begins. Exceptions include duplicate or incorrect charges, refunds required by law, and refunds for services Caché cannot provide.

We will provide legally required renewal reminders and notices of material changes. For covered annual memberships, renewal notices will be provided 30 to 60 days before the cancellation deadline.

Any price increase will be disclosed before it applies, with an opportunity to cancel.

8. Digital Products

Digital products include downloadable templates, guides, recordings, and other educational resources.

Unless otherwise stated before purchase, digital-product sales are final after access or delivery. If a product is defective, inaccessible, or materially different from its description, contact us through our website for assistance, replacement, or an appropriate refund.

Purchases grant a nonexclusive license for personal or internal business use. You may not resell, redistribute, sublicense, or claim ownership of the materials unless expressly permitted.

9. Intellectual Property and Client Deliverables

Caché’s original branding, website content, curriculum, templates, graphics, and educational materials belong to Caché or its licensors.

Ownership and usage rights for custom client deliverables are established in the applicable service agreement. These general terms do not automatically transfer ownership of custom work.

Preexisting methods, tools, templates, and third-party assets remain subject to their respective ownership and licensing terms.

Client work, names, logos, and testimonials will be used in our portfolio or advertising only with appropriate permission.

10. Third-Party Platforms and AI

Our services and workshops may involve third-party tools, including AI platforms, website builders, social networks, and payment processors.

Third-party tools have their own terms, privacy practices, availability, and subscription costs. Known required costs will be disclosed in the relevant offering or agreement.

AI outputs may contain inaccuracies or require editing. Users must review content before publication or reliance and avoid uploading confidential information without appropriate authorization.

We do not guarantee third-party platform performance or continued availability.

11. Educational Content and Results

Our workshops, consulting, and resources provide educational and strategic guidance.

We do not guarantee specific revenue, sales, search rankings, audience growth, speaking opportunities, or business results.

Results depend on implementation, market conditions, resources, and other factors.

Our content does not replace individualized legal, financial, medical, or other regulated professional advice.

12. Participant Conduct

Participants must treat attendees, speakers, staff, and community members respectfully.

Harassment, threats, discriminatory conduct, unauthorized recording, and disruptive behavior are prohibited.

We may restrict participation or remove individuals when reasonably necessary to protect safety or program operations. Refund decisions will follow the applicable purchase policy and law.

13. Photography, Video, and Testimonials

Events may include photography or recording. We will provide notice when planned.

Contact us before an event if you have concerns so we can discuss available accommodations.

Attendance alone does not grant unrestricted permission to use your identity or testimonial in advertising. We will obtain consent where required for the intended use.

Participants may not record or distribute paid workshop content or other attendees’ private information without authorization.

14. Privacy and Marketing Communications

Our Privacy Policy separately explains how personal information is collected, used, and disclosed.

Marketing subscriptions are optional. Providing contact information or making a purchase does not automatically establish SMS marketing consent.

You may unsubscribe from marketing communications using the instructions provided. Necessary nonmarketing communications about purchases, registrations, or accounts may continue as permitted by law.

SMS subscribers may receive promotions about Caché events, workshops, memberships, speaking programs, and marketing services. Message frequency varies. Message and data rates may apply.

SMS consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for assistance. You may also submit an unsubscribe request through our website contact form.

We honor reasonable SMS opt-out requests. One nonmarketing confirmation text may follow an unsubscribe request.

We do not sell or share SMS consent information with third parties for their own marketing. Providers supporting message delivery may process that information to operate the program.

15. Website Use and Availability

You may not use our website unlawfully, impersonate others, attempt unauthorized access, distribute malicious software, or interfere with website operations.

We strive to maintain accurate information and reliable access, but errors and interruptions may occur.

If a material pricing or description error affects a purchase, we will notify you and offer the choice to accept corrected terms or cancel for a refund.

16. Circumstances Beyond Our Control

Severe weather, venue closures, technical outages, and other circumstances beyond our reasonable control may affect delivery.

We will communicate material disruptions and available alternatives. This provision does not override event cancellation refunds or other rights stated in these terms or required by law.

17. Liability and Consumer Rights

To the extent permitted by law, Caché is not responsible for indirect or consequential losses arising from website use or participation in its offerings.

Nothing in these terms excludes liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded.

Nothing limits mandatory consumer rights or prevents a customer from disputing an unauthorized charge or pursuing an available legal remedy.

18. Questions and Disputes

For questions, cancellations, refunds, or concerns, use the contact form on the Caché Marketing & Events website.

Include the name and email used for the purchase and enough information to identify the relevant order, event, membership, or project. Do not submit payment-card details or other sensitive financial information.

We encourage direct, good-faith resolution. Contacting us is not a prerequisite to exercising a legal right.

19. Governing Law

These terms are governed by Illinois law and applicable federal law, without limiting mandatory protections available under other applicable laws.

20. Changes to These Terms

Updates will be published with a revised effective date and apply prospectively.

Existing purchases and signed agreements remain governed by their accepted terms unless a lawful change is agreed upon. We will provide additional notice or obtain consent when required.

21. Contact

Caché Marketing & Events, LLC

Please use the contact form on our official website for customer support, membership cancellation, event questions, and inquiries about these Terms & Conditions.